Pricing & Payment

Ordering online

The price you pay is the price displayed on our website at the time we receive your order and will be clearly stated on your order confirmation with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled and will give you a full refund.

All prices are inclusive of VAT unless otherwise stated.

Online orders must be paid for by credit/debit card. We accept Visa; MasterCard; Delta; Maestro; Electron and American Express.

All card payments made on our website are protected by a secure connection. This means that your credit card information is encrypted prior to being transferred to the bank for authorisation. We will only charge your credit card account when your order is on its way.

All goods will remain the property of The Pier until paid for in full.

Other methods of payment

If you wish to pay by cheque, postal order or Pier Gift Vouchers, please call our Customer Service team on 0845 609 1234 who will be happy to place an order for you.

If you're paying by cheque or postal order, please make them payable to 'The Pier (Retail) Ltd'.

Please send your payment, together with a covering letter with your address and order details to the following address where your order will be completed:

Pier Direct
6a Tunsgate Square
Guildford
Surrey
GU1 3QZ

We'll process your order as soon as we receive your payment. All goods will remain the property of The Pier until paid for in full.

How to use Pier Gift Vouchers

We're sorry, but at the moment we are not able to process gift vouchers through our website, but it couldn't be easier to use them. Simply call our dedicated Customer Service team on 0845 609 1234 who will be happy to take your order. If your vouchers only cover part of the cost of your order you can pay the balance by credit or debit card over the phone, or by sending a cheque or postal order along with your vouchers. If you're paying by cheque or postal order, please make them payable to 'The Pier (Retail) Ltd'.

Please send your vouchers together with any other outstanding payment and a covering letter with your address and order details to the following address where your order will be completed:

Pier Direct
6a Tunsgate Square
Guildford
Surrey
GU1 3QZ

We'll process your order as soon as we receive the vouchers. All goods will remain the property of The Pier until paid for in full.

Of course, if you're shopping in a Pier store you can use your vouchers as normal for part or full payment of your order.